有人去世时该怎么办？
What to do when someone passes away
我们为您提供最专业的服务，帮助您度过每一个艰难时刻。
Our dedicated service representatives are ever ready to assist you every step of the way.
步骤一：立即联系我们的代理或拨打我们的服务热线
我们的代理和服务人员随时准备为您提供协助和指导。
Step 1 : Contact our agents or call our hotline
Our agents and service representatives are ready to lend their assistance and guide you on what needs to be done.
步骤二：规划葬礼
确定您已经购买了事前规划配套。如果没有，请与我们的服务人员商讨生命圆满契约，又或者定制个性化葬礼。
Step 2 : Planning the funeral
Ensure if there is already a pre-plan in place. Speak with our service representatives on our Nirvana Life Plans if there isn’t, or you can choose to custom plan the funeral.
步骤三：土葬或火化
你可以考虑土葬或火化，且仔细回想往生者生前是否已交代身后事的意愿，同时衡量两者的预算问题。
Step 3 : Burial or cremation
Consider between the options of burial and cremation. You may want to recall if the deceased has left specific instructions on this matter and weigh budgetary concerns on both options.
步骤四：选择最后的安息地
请咨询服务人员以了解各种选择。富贵集团拥有多个私营风景墓园，以满足各种需求。
Step 4 : Consider the final resting place
Speak to our service representative if you are unsure on this matter. Nirvana manages multiple private landscaped memorial parks across the region that will suit every need.
步骤五：关注最重要的事情
你可以把时间放在最重要的事情上 – 悲伤、道别和疗伤。
Step 5 : Focus on what matters
You may spend your time on what matters most – grieving, saying your goodbyes and healing.
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当挚爱的人离世
When a loved one passes away
当挚爱的亲友离世，我们肯定会感到非常痛苦。在这个关键时刻，除了情感上带来冲击，也要迅速着手处理繁琐的行政事务，包括法律文件和报告。
但如果我们做了事前规划，这些问题就可以迎刃而解。一个专业的殡仪服务公司将能满足许多丧家对葬礼的需求，也会为家属处理一切相关的事宜，好让家属能专注于哀悼和缅怀已故亲人。
那么，您是否考虑过事前规划？
It is inevitable we will go through a difficult emotional time when a loved one passes. During this sensitive period, there are crucial things that need to be observed. Legal documentation and reporting can feel like a hindrance during times like these but is unavoidable.
If we know what needs to be done, these matters can be settled quickly and the sooner we can let the mourning process begin. We cannot emphasize enough on the importance on pre-planning as a good bereavement care provider can usually assist on such matters with minimal concern so the bereaved family can be allowed to focus on what is more important – dealing with grief and mourning a loss.
Have you considered pre-planning ?
面对亲人离世，我们该如何应对？
What to do when someone dies?
死亡报告 Report the death
如果逝者在医院以外的地点自然死亡，请尽速联系救护车和警察，并且避免接触逝者和扰乱现场秩序。当查明死因，则由国民登记局（JPN）授权的医务人员或警察发出死亡登记 / 安葬准证JPN.LM02（Pin.1/11）的复印本。
如果是非自然或意外死亡，警方有权先调查处理，甚至需要把遗体交由指定医院进行解剖以确定死因，然后再发出死亡登记 / 安葬准证JPN.LM02（Pin.1/11）的复印本。
If the death occurs outside of a medical facility, call an ambulance and the police to report the death and you should avoid touching the deceased or disturbing the scene if possible. If the cause of death is clear, you will be issued a blue copy of the death registration/burial permit JPN.LM02 (Amendment 1/11) by either authorised medical personnel or police.
However, if cause of death cannot be determined on site or if the police conclude further investigation is needed, the body may need to be moved to a designated hospital for an autopsy to determine cause of death before the blue copy of the death registration/burial permit JPN.LM02 (Amendment 1/11) is issued.
申请死亡证明书 Register the death to obtain the Death Certificate
人在逝世后，我们需要申请死亡证明书。你必须到国民登记局提交死亡登记 / 安葬准证JPN.LM02（Pin.1/11）的复印本、死者身份证正本和申请者的身份证正本。东马半岛（沙巴、砂拉越）的死亡证明书申请则有所不同，所有文件需提交国家登记部（NRD），若证实死亡，则会在一周内发出死亡证明书。
To register the death, you will have to submit a copy of the blue death registration/burial permit JPN.LM02 (Amendment 1/11), the original identity card of the deceased and your own original identity card at the nearest National Registration Department (Jabatan Pendaftaran Negara). Take note the required documents to be submitted vary in both Sabah and Sarawak. If all documentation is in order and the registration accepted by the NRD, the Death Certificate will be issued within a week.
安排治丧地点 Arrange the funeral with a bereavement care provider
当一切证明文件安排妥当后，你可以按照逝者生前意愿，安排灵堂布置、遗体护理和入殓、出殡仪式等等事务。一个有素质及高水准的殡仪服务公司也会贴心为你提供专业的殡仪服务。
With the blue copy of the death registration/burial permit JPN.LM02 (Amendment 1/11), you can actually engage a bereavement care provider or funeral home to make funeral arrangements.
A professional bereavement care provider should be able provide you comprehensive range of services from collecting the body to interment and guide you every step of the way as well as discuss every concern you might have. A really good one will even be able to offer support services post funeral and beyond.
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